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This Privacy Policy and Terms of Use explain how the Vive Bien/Live Well program protects your information, how your data is used, and what your rights are as a user. This document is written in plain language to help you understand how we keep your information safe.
The Vive Bien/Live Well program is part of the New Mexico Integrated Care for Older People approach, which is a partnership between the University of New Mexico (UNM) and the New Mexico Healthcare Authority. The Vive Bien/Live Well program helps seniors track their health and support healthy aging through self-assessments and personalized recommendations based on user input. This program is intended for adults aged 65 and older and is not designed for use by children under the age of 13.
The program is aligned with the recommendations of the Integrated Care for Older People Framework from the World Health Organization (WHO). The New Mexico Healthcare Authority sponsors the Vive Bien/Live Well program.
The Vive Bien/Live Well program is a preventive, educational and patient-facing decision support tool and is not a medical device. It does not diagnose conditions, prescribe treatment, or provide emergency care. You are free to participate or not in the Vive Bien/Live Well program.
When you use the mobile application of the Vive Bien/Live Well program, we collect the following information:
Information you enter into the App, like your answers to health questions or goals.
Technical information, such as your device type and how you use the App.
Personal information (name, date of birth, ZIP code), and optional contact details, if you choose to share them for follow-up support.
In all cases, the process involves, with your consent, the collection of personal data in digital form. You will provide consent after reviewing this document.
Your participation in the Vive Bien/Live Well program is voluntary, and for this, we need your agreement:
To store the health data obtained during App evaluations.
To be informed of community services and programs offered in your area.
To invite you to answer questionnaires for user satisfaction and quality of life within the App.
Your data will be coded (identifiable only through a code) and stored in this form until you end your participation in the App by deleting your profile. Afterward, your data will be archived for six years under conditions ensuring its security and confidentiality in accordance with regulatory requirements.
Your information is used only to hep you monitor your health, improve the App, and understand how programs like New Mexico Integrated Care for Older People can better support seniors across the state.
The New Mexico Health Care Authority and the New Mexico Department of Health may access data from the App for program operations, quality improvement and evaluation activities. The App data will be linked to your name and Medicare/Medicaid identification number. Your data from the App will also be shared with the University of New Mexico in a limited, protected way for program operations, quality improvement, and evaluation activities. In some cases, data may be used for research activities conducted in accordance with applicable laws and regulatory approvals. Identifiable information is used only as necessary for program operations and evaluation and is protected in accordance with applicable privacy laws.
Your information is protected under federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). The App uses Amazon Web Services (AWS)- a trusted cloud platform used by hospitals and government agencies- to keep your data secure and private.
HIPAA- Compliant Environment: All health data is stored in a HIPAA-compliant AWS system that follows national standards for medical data security.
Data Encryption: Your information is encrypted (locked) when stored and when sent, so no one can read it except authorized users.
Limited Access: Only approved University of New Mexico, or New Mexico Health Care Authority, or New Mexico Department of Health staff can see your data, and only for program purposes such as technical assistance. Authorized staff will not use the Data, unless there is appropriate Institutional Review Board approval pursuant to 45 CFR 46.
Secure Data Sharing: Your data may be shared securely with the New Mexico Health Care Authority, the New Mexico Department of Health and The University of New Mexico to help improve services. It will never be sold or used for marketing. The App does not display advertisements, use advertising identifiers, or track users across other apps or websites. data shared will include profile identifiers and user's inputs in the App.
Data Retention: Your information is retained for up to six (6) years in accordance with regulatory, following University of New Mexico, New Mexico Health Care Authority, New Mexico Department of Health, and U.S. regulatory policies.
You can use the App even if you don't have internet access. Your answers and progress will be saved on your device and will sync automatically once you reconnect to the internet. This helps users in rural areas stay connected and up to date.
Users may request deletion of their data by using the contact support option in the application. Requests will be processed in accordance with applicable state and federal requirements. Some data may be retained as required for legal or regulatory purposes.
We may update this policy to reflect new features or laws. When changes happen, you'll see a notice in the App before continuing.
This application is intended for informational and self-monitoring purposes only. It does not provide medical diagnosis, treatment, or emergency services. Users should consult a qualified healthcare professional for medical advice.



If you have questions or concerns about your privacy, please contact:
Email: icopenm@salud.unm.edu
Website: Vivebienlivewell.org
Vive Bien/Live Well Program- Integrated Care for Older People.
The University of New Mexico
Health Science Center.
v.05142026